Managing a service loaner fleet comes with financial challenges, especially when it comes to tracking mileage and fuel usage. Without proper monitoring, dealerships risk losing money on unclaimed fuel costs, excessive mileage wear, and missed warranty reimbursements.

For service managers, managing the dealership’s loaner fleet often feels like a necessary expense rather than a profit opportunity. But introducing a paid rental program can change that narrative — transforming a cost center into a revenue stream while improving operational efficiency and customer satisfaction.

Nothing frustrates customers more than long wait times, misplaced vehicles, and disorganized dealership operations. Whether they’re coming in for a test drive, picking up a service loaner, or waiting for their car after service, delays and confusion ruin their experience—and may even cost the dealership a sale.
With Connexion Mobility’s Lot Management Solution, dealerships can eliminate these frustrations by quickly locating vehicles, optimizing test drive experiences, and ensuring smooth service operations.

For any business that hands over vehicle keys – dealerships, rental companies, or fleet services – insurance verification is no longer just a box to check. Today, it’s a critical part of delivering a fast, professional, and trustworthy customer experience, while improving internal efficiency.
In the past, insurance checks were manual and time-consuming. Staff would ask customers for their proof of insurance card, manually copy information, and sometimes miss errors or expired policies. This process often added unnecessary delays and left room for mistakes. According to a Cox Automotive survey, 46% of customers cited slow check-in as their biggest frustration during service visits or rentals.

For businesses that put customers behind the wheel — including car dealerships, car rental agencies, and mobility services — driver’s license verification is more than just a compliance measure. Done right, it can improve operations, enhance customer trust, and even increase profitability.

Managing tolls incurred by loaner vehicles or customer rentals is often overlooked but can lead to significant hidden expenses for dealership service departments. Without effective toll management, dealerships risk not only unexpected financial burdens but also customer dissatisfaction and disputes. Implementing a streamlined toll management solution ensures smoother operations, cost control, and enhanced customer relationships.

For years, dealerships have relied on loaner vehicles and shuttle services to transport service customers, but these traditional options come with inherent limitations. Loaner cars require inventory management and maintenance, while shuttles often have fixed schedules, limited routes, and long wait times.
Integrating ridehail services (Uber/Lyft) into a dealership’s courtesy transportation program provides greater flexibility for both customers and dealership operations, ensuring a seamless, efficient, and scalable transportation solution.

In today’s competitive automotive market, customer satisfaction is key to retaining clients and building long-term loyalty. Providing efficient shuttle services as part of your service loaner fleet management can make a significant impact on how customers perceive your dealership. Long wait times, inconvenient schedules, and lack of transportation alternatives can lead to frustration and dissatisfaction.

Managing a service loaner program is essential for providing a seamless customer experience, but without a strong cost recovery strategy, dealerships can lose significant revenue. From unclaimed warranty reimbursements to overlooked transportation expenses, dealerships often leave money on the table.
With Connexion Mobility, dealers gain the tools and insights needed to recover costs effectively, ensuring that every eligible expense—whether from a warranty claim, shuttle ride, ridehail service, or rental reimbursement—is properly documented and processed.