Insights
Loaners vs shuttles vs Ridehail:...
Dealership service departments rarely rely on a single transportation option.
What shuttle data reveals about...
Shuttle service is one of the most operationally active parts of a dealership service department, yet…
How Ridehail reduces risk and...
Courtesy transportation plays a critical role in dealership service operations, but it also introduces risk.
Why mobile service is reshaping...
Mobile service is often discussed as a convenience feature, but its real impact goes much deeper.
When Small Toll Charges Become...
Toll charges rarely trigger an alarm inside dealership operations. They are usually small. Often delayed. Sometimes…
The Financial and Operational Risk...
Driver’s license verification is often treated as a procedural safeguard — a quick visual check before…
The False Confidence of Manual...
In many dealership service lanes, insurance verification feels straightforward. An advisor reviews an insurance card, confirms…
The ROI of Lot Management:...
Lot management rarely appears on a dealership’s profit and loss statement. There’s no direct revenue line…
Why Paid Rental Programs Are...
For a long time, paid rental at the dealership level was treated as a backup plan.…
What effective service loaner management...
Service loaner programs are often evaluated based on availability and customer satisfaction.
Why shuttle management is becoming...
For many dealerships, shuttle service has remained largely unchanged for years. One or two drivers, a…
Modeling the ROI of Ridehail...
Ridehail is often adopted in dealership service departments as a flexible transportation option, but its long-term…
How mobile service expands service...
Mobile service has moved well beyond its early role as a convenience experiment.
Modernizing Test Drive Management in...
Test drives are one of the most important moments in the sales process. They influence buying…
The Hidden Cost of Unmanaged...
Toll charges rarely appear as a major line item in dealership operations. They are small, incremental,…
Why Driver’s License Verification Is...
For decades, driver’s license verification in dealerships has relied on a simple process
Why Insurance and Driver’s License...
Insurance and driver’s license verification have traditionally been treated as routine administrative tasks inside dealership service…
The hidden operational costs of...
Most dealerships recognize the importance of service scheduling, technician efficiency, and parts availability. But one operational…
Connexion Mobility provides new automotive industry insights and understanding in the world of connected car telematics. We offer free information as a resource to our current and future Partners and the Industry as a whole. This information is provided as it becomes available and is separated into two sections. Automotive Industry Insights, contained here and Automotive News which is available on the next tab.