Teal Mercedes shuttle vans lined up at a car dealership service center with a smartphone showing real-time GPS mapping and multiple location pins, illustrating modern dealership shuttle service management and route optimization.

Why shuttle management is becoming a critical service operations function

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For many dealerships, shuttle service has remained largely unchanged for years. One or two drivers, a basic schedule, and a clipboard or whiteboard often define how customers are moved to and from the service department.

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