February 2025

Many dealerships offer courtesy loaners as a customer service perk, but what if those same vehicles could generate revenue instead of just being an expense? By transitioning from a free loaner model to a paid rental program, dealerships can create a new profit center, offset fleet costs, and offer customers more transportation options.

Optimize dealership operations with a lot management solution. Reduce vehicle loss, improve inventory tracking, and enhance customer experience with Connexion Mobility.

Offering courtesy transportation is a valuable service that enhances customer satisfaction, but it comes at a significant cost to dealerships. Managing a fleet of loaner vehicles or operating shuttles requires continuous investment in fuel, insurance, maintenance, staffing, and vehicle depreciation.

The automotive industry is evolving, and pickup and delivery services are becoming a must-have for dealerships looking to enhance customer convenience and drive service revenue. Whether it’s for vehicle service appointments, test drives, or home deliveries, managing pickup and delivery efficiently can be a challenge.