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For any business that hands over vehicle keys – dealerships, rental companies, or fleet services – insurance verification is no longer just a box to check. Today, it’s a critical part of delivering a fast, professional, and trustworthy customer experience, while improving internal efficiency.
In the past, insurance checks were manual and time-consuming. Staff would ask customers for their proof of insurance card, manually copy information, and sometimes miss errors or expired policies. This process often added unnecessary delays and left room for mistakes. According to a Cox Automotive survey, 46% of customers cited slow check-in as their biggest frustration during service visits or rentals.

For businesses that put customers behind the wheel — including car dealerships, car rental agencies, and mobility services — driver’s license verification is more than just a compliance measure. Done right, it can improve operations, enhance customer trust, and even increase profitability.

Managing tolls incurred by loaner vehicles or customer rentals is often overlooked but can lead to significant hidden expenses for dealership service departments. Without effective toll management, dealerships risk not only unexpected financial burdens but also customer dissatisfaction and disputes. Implementing a streamlined toll management solution ensures smoother operations, cost control, and enhanced customer relationships.

For years, dealerships have relied on loaner vehicles and shuttle services to transport service customers, but these traditional options come with inherent limitations. Loaner cars require inventory management and maintenance, while shuttles often have fixed schedules, limited routes, and long wait times.
Integrating ridehail services (Uber/Lyft) into a dealership’s courtesy transportation program provides greater flexibility for both customers and dealership operations, ensuring a seamless, efficient, and scalable transportation solution.

In today’s competitive automotive market, customer satisfaction is key to retaining clients and building long-term loyalty. Providing efficient shuttle services as part of your service loaner fleet management can make a significant impact on how customers perceive your dealership. Long wait times, inconvenient schedules, and lack of transportation alternatives can lead to frustration and dissatisfaction.

Managing a service loaner program is essential for providing a seamless customer experience, but without a strong cost recovery strategy, dealerships can lose significant revenue. From unclaimed warranty reimbursements to overlooked transportation expenses, dealerships often leave money on the table.
With Connexion Mobility, dealers gain the tools and insights needed to recover costs effectively, ensuring that every eligible expense—whether from a warranty claim, shuttle ride, ridehail service, or rental reimbursement—is properly documented and processed.

Dealerships have long offered free loaner vehicles as a customer convenience, but this service often comes at a high cost with little financial return. The good news? By transitioning to a paid rental program, dealerships can offer customers more transportation choices while turning their fleet into a profit center.
With Connexion Mobility’s rental management solution, dealerships can provide customers with flexible, affordable rental options while generating consistent revenue—creating a win-win scenario for both customers and the business.

Every day, customers unknowingly leave personal data behind in vehicles after test drives, loaner car use, or trade-ins. Modern vehicles store phone contacts, GPS locations, Bluetooth connections, and even personal app logins, creating potential privacy and security risks.

Mobile service has evolved from a niche OEM-driven initiative into a game-changing dealership advantage. While brands like Tesla and Ford have pioneered mobile service with OEM-backed programs, independent dealerships are now recognizing its profitability, customer convenience, and operational benefits.