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Trust is the foundation of any successful dealership-customer relationship. Whether it’s test drives, loaner vehicles, or vehicle rentals, customers expect transparency and security when they interact with a dealership. However, insurance verification gaps can create risks for both dealerships and customers, leading to financial liability, compliance issues, and disputes.

Toll charges on loaner vehicles, rentals, and service fleets can quickly add up, costing dealerships hundreds or even thousands of dollars per year. When customers believe tolls are covered by the dealership—or if toll tracking is unclear—they are more likely to use toll roads freely, leaving the dealership to absorb the costs.

When customers bring their vehicles in for service, they expect a hassle-free experience, including a smooth transportation solution. Traditional loaner cars and shuttles, while valuable, often create delays, limited availability, and frustration—leading to a negative impact on customer satisfaction (CSI) scores.

Providing a shuttle service is an excellent way for dealerships to enhance customer satisfaction, but if not managed properly, it can become an expensive and inefficient operation. Rising fuel costs, excessive vehicle downtime, inefficient routing, and high labor expenses can quickly erode profits.

Managing a service loaner fleet effectively is critical for dealership profitability and customer satisfaction. Without the right insights, dealerships risk overextending their fleet, incurring unnecessary costs, and missing opportunities to improve efficiency. That’s where data-driven decision-making comes in.

Many dealerships offer courtesy loaners as a customer service perk, but what if those same vehicles could generate revenue instead of just being an expense? By transitioning from a free loaner model to a paid rental program, dealerships can create a new profit center, offset fleet costs, and offer customers more transportation options.

Optimize dealership operations with a lot management solution. Reduce vehicle loss, improve inventory tracking, and enhance customer experience with Connexion Mobility.

Offering courtesy transportation is a valuable service that enhances customer satisfaction, but it comes at a significant cost to dealerships. Managing a fleet of loaner vehicles or operating shuttles requires continuous investment in fuel, insurance, maintenance, staffing, and vehicle depreciation.

The automotive industry is evolving, and pickup and delivery services are becoming a must-have for dealerships looking to enhance customer convenience and drive service revenue. Whether it’s for vehicle service appointments, test drives, or home deliveries, managing pickup and delivery efficiently can be a challenge.

In the dynamic automotive industry, ensuring that customers have valid and adequate insurance coverage is crucial for dealerships. To address this need, Connexion Mobility has partnered with Modives, a leader in automated insurance verification, to provide dealerships with innovative solutions that enhance protection and streamline operations.