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Many dealerships offer courtesy loaners as a customer service perk, but what if those same vehicles could generate revenue instead of just being an expense? By transitioning from a free loaner model to a paid rental program, dealerships can create a new profit center, offset fleet costs, and offer customers more transportation options.

Optimize dealership operations with a lot management solution. Reduce vehicle loss, improve inventory tracking, and enhance customer experience with Connexion Mobility.

Offering courtesy transportation is a valuable service that enhances customer satisfaction, but it comes at a significant cost to dealerships. Managing a fleet of loaner vehicles or operating shuttles requires continuous investment in fuel, insurance, maintenance, staffing, and vehicle depreciation.

The automotive industry is evolving, and pickup and delivery services are becoming a must-have for dealerships looking to enhance customer convenience and drive service revenue. Whether it’s for vehicle service appointments, test drives, or home deliveries, managing pickup and delivery efficiently can be a challenge.

In the dynamic automotive industry, ensuring that customers have valid and adequate insurance coverage is crucial for dealerships. To address this need, Connexion Mobility has partnered with Modives, a leader in automated insurance verification, to provide dealerships with innovative solutions that enhance protection and streamline operations.

Connexion Mobility & Privacy4Cars empower car dealers to remove sensitive data, ensuring customer privacy and compliance for a trustworthy experience.

Mobile service is transforming the automotive industry by providing a convenient and efficient alternative to traditional dealership visits. For dealerships, it’s more than just an added service—it’s a strategic move to enhance customer satisfaction, create new revenue streams, and differentiate from competitors. While Tesla has embraced mobile service exclusively and Ford has scaled its national mobile fleet to over 3,600 vehicles with strong OEM backing, other brands must develop independent strategies to make mobile service viable and profitable.

For dealerships that manage loaner vehicles, service vehicles, or rental fleets, toll fees can quickly become a logistical and financial headache. With multiple tolling agencies, varying fee structures, and delayed billing, dealerships often find themselves dealing with unexpected fines, administrative burdens, and customer disputes.

Providing courtesy transportation is a critical part of a dealership’s customer service strategy. Whether through loaner vehicles or shuttles, ensuring customers have a way to get around while their car is in service boosts satisfaction and loyalty. However, managing a fleet of loaners and shuttles can be costly, inefficient, and time-consuming.