November 2025

For service managers, keeping track of vehicles in and out of service is a constant balancing act. Without a clear lot management process, vehicles get misplaced, workflows slow down, and customers grow frustrated — all of which impact profitability and reputation. Data shows just how much poor lot management can cost your dealership.

Dealership service managers continuously seek efficient ways to provide alternate transportation to customers during vehicle maintenance or repairs. Traditional courtesy shuttles or loaner vehicles often present significant costs and logistical challenges. Increasingly, dealerships are turning to ridehail solutions—using rideshare services to simplify transportation, enhance customer experience, and significantly cut costs.

The way we identify ourselves is changing. With smartphones becoming central to daily life, mobile driver’s licenses (mDLs) are emerging as the next evolution of personal identification – offering convenience, security, and compatibility with a digital-first world.

For service managers, managing toll charges on loaner and rental vehicles has historically been a frustrating and costly process. With growing customer expectations and increasing toll road use, staying on top of these charges is critical. Fortunately, advancements in toll management technology now offer dealerships smarter, more efficient ways to track, allocate, and recover toll expenses—delivering measurable benefits to both operations and customer experience.