August 2025

Courtesy loaner vehicles are a valuable service for customers, but maintaining a loaner fleet comes with challenges. Loaners require significant investment, ongoing maintenance, and insurance, and availability can be unpredictable due to high demand, extended repair times, or last-minute customer needs.
When a courtesy loaner isn’t available, dealerships must provide alternative transportation solutions to maintain customer satisfaction. Shuttle services and ridehail (Uber/Lyft) are the best options to ensure customers get where they need to go without disruption.

Managing a service loaner fleet is a vital part of providing excellent customer service, but without proper oversight, dealerships can face excessive wear and tear on their loaner vehicles. High mileage, reckless driving, and improper returns lead to increased maintenance costs, faster depreciation, and lower resale value.
With Connexion Mobility, dealerships gain the tools to track vehicle usage, enforce policies, and minimize unnecessary damage, making fleet management easier and more cost-effective.

Providing alternate transportation has become an expectation for customers when their vehicles are in for service. For service managers, however, meeting this demand can create significant challenges – from high fleet costs to vehicle misuse and availability issues. Transitioning to a paid rental program for alternate transportation is a smart way to control costs, improve customer satisfaction, and protect your bottom line.

For service managers and fixed ops leaders, the dealership lot is more than just a parking area – it’s an asset that directly impacts operational efficiency, customer experience, and profitability. Poor lot management can result in wasted time, frustrated customers, and preventable financial losses. Yet many dealerships underestimate just how much is at stake.