May 2025

For businesses that put customers behind the wheel — including car dealerships, car rental agencies, and mobility services — driver’s license verification is more than just a compliance measure. Done right, it can improve operations, enhance customer trust, and even increase profitability.

Managing tolls incurred by loaner vehicles or customer rentals is often overlooked but can lead to significant hidden expenses for dealership service departments. Without effective toll management, dealerships risk not only unexpected financial burdens but also customer dissatisfaction and disputes. Implementing a streamlined toll management solution ensures smoother operations, cost control, and enhanced customer relationships.

For years, dealerships have relied on loaner vehicles and shuttle services to transport service customers, but these traditional options come with inherent limitations. Loaner cars require inventory management and maintenance, while shuttles often have fixed schedules, limited routes, and long wait times.
Integrating ridehail services (Uber/Lyft) into a dealership’s courtesy transportation program provides greater flexibility for both customers and dealership operations, ensuring a seamless, efficient, and scalable transportation solution.

In today’s competitive automotive market, customer satisfaction is key to retaining clients and building long-term loyalty. Providing efficient shuttle services as part of your service loaner fleet management can make a significant impact on how customers perceive your dealership. Long wait times, inconvenient schedules, and lack of transportation alternatives can lead to frustration and dissatisfaction.