Toll Management Technology: How Modern Solutions Save Dealerships Time, Money, and Customers
Toll Management Technology: How Modern Solutions Save Dealerships Time, Money, and Customers
For service managers, managing toll charges on loaner and rental vehicles has historically been a frustrating and costly process. With growing customer expectations and increasing toll road use, staying on top of these charges is critical. Fortunately, advancements in toll management technology now offer dealerships smarter, more efficient ways to track, allocate, and recover toll expenses—delivering measurable benefits to both operations and customer experience.
According to the National Automobile Dealers Association (NADA), dealerships without an automated toll management process can incur $5,000–$10,000 annually in unrecovered toll fees, directly impacting their bottom line. Manual methods often lead to errors, delays, and missed charges that add up over time.
Modern toll management technology solves this with real-time tracking and reporting. Integrated sensors, telematics, and cloud-based platforms capture toll transactions automatically and assign them to the correct customer. This eliminates the risk of lost data and enables dealerships to recoup nearly 100% of toll charges incurred on their fleet.
More importantly, these systems significantly reduce customer disputes and dissatisfaction. Studies show that unexpected toll charges—sometimes appearing weeks after service—can lower customer satisfaction scores by as much as 20%. Automated toll solutions allow dealerships to bill customers immediately and transparently, resulting in up to a 95% reduction in billing disputes, according to Cox Automotive research.
Toll management technology also saves time for your staff. On average, dealerships implementing automated toll systems recover 20–30 administrative hours per month, time that can instead be spent improving service operations or customer interactions.
Additionally, many modern platforms integrate directly with dealership management systems (DMS), making implementation seamless and minimizing training requirements.
For service managers, the message is clear: adopting toll management technology not only protects profitability but also improves efficiency and customer trust. In today’s competitive environment, investing in advanced toll solutions is no longer optional—it’s essential.
