Toll Management Improvements and Innovation: How Dealerships Can Cut Costs and Increase Efficiency
Toll Management Improvements and Innovation: How Dealerships Can Cut Costs and Increase Efficiency
Efficient toll management is essential for dealership service departments, particularly those managing large loaner or rental fleets. Recent improvements and innovations in toll management technology offer dealerships new opportunities to drastically reduce costs, simplify billing processes, and enhance the customer experience.
According to industry research, nearly 40% of dealership service departments regularly face unexpected toll charges, leading to annual losses ranging from $5,000 to over $10,000 per dealership. Traditional manual toll management methods are cumbersome, time-consuming, and prone to errors—often leaving dealerships to absorb these unforeseen expenses.
Innovations in toll management solutions now allow dealerships to automate and streamline the entire process. Advanced systems integrate directly with tolling authorities, instantly capturing charges as they occur and accurately assigning them to customers at check-out. Dealerships that implement automated toll management have reported cost savings of up to 90% in administrative expenses associated with manual billing and collections.
In addition, automation significantly reduces customer disputes related to unexpected toll charges. J.D. Power research indicates that billing clarity is a major factor in customer satisfaction, and automated toll management solutions reduce disputes by as much as 95%. Transparent and immediate communication of toll costs enhances customer trust, improves satisfaction scores, and increases repeat business.
Moreover, dealerships embracing innovation in toll management reclaim substantial staff time. Cox Automotive studies show dealerships save an average of 25 hours per month in administrative tasks when moving from manual processes to automated toll management systems. This regained productivity allows dealership personnel to focus more effectively on direct customer interactions, enhancing overall service quality.
Ultimately, the improvements and innovations in toll management represent a strategic opportunity for dealerships to control costs, reduce workload, and provide better customer experiences. For service managers aiming to operate more profitably and efficiently, leveraging advanced toll management solutions is a crucial step forward.
