Toll Management: How Connexion Mobility Helps Businesses Save Time and Improve Customer Experience
The Toll Management Challenge, and Why It Matters
For dealerships, rental fleets, and mobility services, tolls are an unavoidable part of vehicle operations. Yet for many businesses, managing toll charges remains a frustrating, error-prone process. Manual toll tracking often leads to delayed invoices, disputes with customers, and thousands of dollars in uncollected fees.
According to the American Transportation Research Institute, tolls can make up to 5% of total operating expenses for fleets in high-toll regions — a significant, yet often overlooked cost. Without a proper toll management system, these costs are difficult to track and even harder to recover.
What’s more, manual processes create a poor customer experience. A recent J.D. Power study revealed that billing disputes — many of which stem from surprise toll charges — can lower customer satisfaction by as much as 20 points on their satisfaction scale. Customers dislike receiving unexpected charges weeks after returning a loaner or rental, and businesses often find themselves absorbing the cost just to resolve complaints quickly.
As vehicle mobility evolves with trends like short-term rentals, car-sharing, and EV adoption, the complexity of toll management only grows. Businesses now handle more vehicles, more customers, and more tolling jurisdictions than ever before. Outdated processes simply can’t keep up.
That’s why an intelligent, automated toll management solution isn’t just a convenience — it’s a necessity for businesses that want to remain competitive while protecting their bottom line.
Connexion Mobility’s Smart Solution, Accurate, Simple, and Customer-Friendly
Connexion Mobility delivers a toll management platform built for modern mobility operations — one that saves time, improves accuracy, and enhances the customer experience.
Instead of relying on staff to manually record and assign toll charges, Connexion’s system tracks toll activity automatically in real-time. It integrates with your fleet’s data and billing systems, ensuring every toll is properly assigned to the correct driver or customer and billed promptly. This removes guesswork, eliminates billing errors, and recovers revenue that might otherwise go uncollected.
For businesses, the benefits are measurable. Automating toll management saves administrative time — freeing up staff to focus on more valuable tasks — and reduces operational costs by preventing toll leakage. Customers benefit from transparent, timely billing, improving trust and satisfaction.
As Frost & Sullivan reports, businesses that embrace digital fleet solutions see operational efficiency gains of up to 20% — and toll management is a key part of that success.
Connexion’s system also scales easily with your business. Whether you manage a handful of service loaners or a nationwide rental fleet, the platform adapts to handle growing vehicle volumes and multi-state tolling networks with ease.
In today’s competitive mobility landscape, customers demand seamless, professional experiences — and they have more choices than ever. By providing clear, accurate toll billing at checkout, Connexion helps your business stand out, strengthen customer loyalty, and keep vehicles on the road earning revenue.
The bottom line? With Connexion Mobility’s toll management, businesses can finally take control of tolls — turning a costly operational headache into a streamlined, customer-friendly process.
