Reduce Toll Costs by Holding Customers Accountable with Connexion Mobility’s Toll Management
How Dealerships Incur Fewer Toll Charges When Customers Know They Are Responsible
Toll charges on loaner vehicles, rentals, and service fleets can quickly add up, costing dealerships hundreds or even thousands of dollars per year. When customers believe tolls are covered by the dealership—or if toll tracking is unclear—they are more likely to use toll roads freely, leaving the dealership to absorb the costs.
By implementing Connexion Mobility’s Toll Management solution, dealerships can ensure customers are held accountable for toll charges, leading to fewer tolls incurred and lower overall costs.
Why Dealerships End Up Paying for Customer Tolls
Many dealerships unknowingly pay for tolls that should be the customer’s responsibility due to:
- Customers Assuming the Dealership Covers Tolls
🔹 Without a clear toll policy, customers may assume tolls are included with a loaner or rental.
🔹 Customers use express lanes, bridges, and toll highways freely, thinking there are no consequences.
🔹 They may ignore toll payments if they believe they won’t be billed later.
- Lack of Immediate Toll Tracking & Notification
🔹 Traditional toll systems process charges days or weeks later, making it hard to bill customers promptly.
🔹 By the time a dealership receives toll invoices, the customer is long gone, leading to disputes or uncollected fees.
🔹 If customers are not informed they will be charged, they are more likely to use toll roads unnecessarily.
- Difficulties Recovering Toll Fees from Customers
🔹 If tolls go untracked or undocumented, dealerships struggle to bill the correct customer.
🔹 Customers may deny responsibility when toll charges appear after their loaner or rental period.
🔹 Without an automated system, tolls may go unpaid, leaving the dealership with the cost.
How Dealerships Reduce Toll Charges with Connexion Mobility
Connexion Mobility’s Toll Management solution ensures that customers know they will be responsible for tolls, leading to more cautious toll usage and fewer dealership-incurred costs.
✅ 1. Customer Accountability Reduces Unnecessary Toll Use
- Customers are notified upfront that they will be responsible for any tolls incurred.
- Knowing they will be charged, customers avoid unnecessary toll roads, lowering overall toll costs.
- Pre-trip agreements clearly outline toll policies, preventing disputes later.
✅ 2. Real-Time Toll Tracking Prevents Surprise Charges
- Toll activity is monitored in real-time, allowing immediate charge processing.
- Customers can be notified as tolls are incurred, reinforcing accountability.
- Eliminates delays in billing, so customers can’t avoid responsibility.
✅ 3. Automatic Toll Billing Eliminates Cost Recovery Issues
- Each toll charge is automatically assigned to the correct customer, preventing disputes.
- Customers are billed directly, so the dealership never has to absorb unpaid tolls.
- No need for manual reconciliation—toll fees are automatically tracked and invoiced.
✅ 4. Protection from Toll Violations & Late Fees
- Prevents missed toll payments that lead to costly violations.
- Ensures dealerships don’t receive penalty fees due to untracked tolls.
- Helps avoid vehicle registration holds caused by unpaid toll violations.
Why Dealerships Trust Connexion Mobility to Reduce Toll Costs
By implementing automated toll tracking and customer accountability, dealerships can:
✔ Reduce unnecessary toll usage, lowering overall expenses.
✔ Ensure customers are billed for their tolls, eliminating dealership losses.
✔ Prevent late fees and violations with real-time toll tracking.
✔ Streamline toll cost recovery, saving time for service and accounting teams.
✔ Improve customer transparency, avoiding disputes over unexpected charges.
Take Control of Toll Expenses Today
When customers know they will be held accountable, they think twice before using toll roads. With Connexion Mobility’s Toll Management solution, dealerships reduce toll costs, eliminate disputes, and ensure every charge is billed correctly.
🚗 Ready to lower toll costs for your dealership?
🔗 Contact Connexion Mobility today to implement Toll Management and start saving!
