Optimize expense customer experience
with live cost and wait-time estimates
Maximize warranty reimbursement
with tagged reporting.
Offer flexibility to your customers
Create rides effortlessly –
Now, Scheduled, or Flexible.
Track driver and ride progress
throughout the journey.
The Guest Ride feature provides customers with a dealership-branded ride directly to their phones, offering the flexibility to select their preferred date, time, and vehicle type. Every ride showcases your dealership’s unique brand, enabling you to effortlessly promote specials, encourage customer reviews, and foster lasting loyalty, turning a simple ride into a powerful marketing and customer retention opportunity.
With OnDemand, easily set a standard ride budget for every trip, providing consistent cost control across your dealership. Decide upfront who can override budgets, such as allowing only Service Managers to authorize premium rides for VIP customers or special circumstances. Establish clear rules once to prevent unauthorized overspending by staff, ensuring predictable expenses while maintaining flexibility for exceptional customer experiences.
Using Guest Rides or Ride Credits according to your own rules allows you to precisely manage transportation expenses. For example, you might provide Guest Rides for instant bookings directly from your dealership, or offer Ride Credits, direct Uber credits sent straight to your customer’s personal Uber account, for maximum flexibility and convenience. This way, you keep your budget controlled, ensure a seamless customer experience, and encourage loyalty through personalized service.
Forget the headache of warranty paperwork. OnDemand automatically prepares accurate, customized warranty reimbursement reports, ready for you to quickly download from the Insights dashboard whenever you need them. Spend less time chasing paperwork and more time focused on serving your customers and growing your business.
Your team can instantly find customer information, dramatically speeding up the ride-booking process. Instead of wasting valuable minutes navigating multiple systems, you’ll effortlessly book rides in seconds, giving your customers exceptional service while freeing your staff to focus on driving sales and enhancing productivity.
With OnDemand’s Custom Priority feature, you define the ideal customer experience once, and it automatically applies to every ride. Simply choose your dealership’s preferred ride settings, such as selecting Uber Black for premium experiences, prioritizing Uber Comfort for extra room, or defaulting to cost-effective, nearby vehicles for everyday savings. Easily update these preferences anytime in your Settings menu as your dealership’s strategy evolves, ensuring every customer consistently receives the experience you want to deliver.
Consistent Communication: Automatically send predefined messages to riders and drivers, ensuring clear expectations and enhanced satisfaction.
Cost Flexibility: Instantly control costs by easily switching between Ride Credits and Guest Rides to match your dealership’s needs.
Ride Scheduling Flexibility: Offer customers scheduled, flexible, or immediate rides, providing convenience for every scenario.
Faster Ride Bookings: Quickly duplicate rides or create return trips, reducing administrative workload and boosting productivity.
Actionable Insights: Get detailed operational reports, empowering your dealership to optimize processes and make data-driven decisions.
Personalized Communication: Attach rider messages, internal memos, or special instructions to drivers, ensuring personalized and accurate service every time.
Enhanced Customer Interaction: Allow customers to directly add notes to drivers on flexible rides, enhancing the customer’s experience through clear communication.
Real-Time Oversight: Stay informed with the Today’s Activity dashboard, giving your dealership immediate visibility into current operations.
Easy Record-Keeping: Maintain organized records of past trips for streamlined audits, reporting, or customer inquiries.
Efficient Issue Resolution: Quickly identify and resolve ride-related issues with the Needs Attention dashboard, improving overall service quality.
Anytime, Anywhere Access: Manage rides on-the-go with mobile-friendly capabilities, providing flexibility for your team.
Find Information Fast: Quickly search and locate ride details with advanced search features, improving operational efficiency and responsiveness.
There is no charge to use the Connexion OnDemand service itself. Simply pay for the rides that you set up. No rides? No cost. This usage-based model gives your dealership complete flexibility without fixed monthly transportation fees.
No. Connexion does not add a surcharge or mark up the ride cost. In fact, through our relationship with Uber for Business, dealerships often benefit from discounted ride rates compared to standard consumer bookings.
Yes. Rides can be created for immediate pickup, scheduled for a specific time, or set up with flexible timing based on your customer’s needs. This makes it easy to support service appointments, same-day repairs, and planned drop-offs.
Yes. Connexion OnDemand allows your team to track driver location and ride progress throughout the journey, giving both your staff and your customers better visibility and peace of mind.
Connexion OnDemand is designed to complement your existing transportation options. It works great when courtesy loaners are unavailable, shuttle routes are limited, or you need a fast transportation option to improve customer convenience and service retention.
Yes. Connexion OnDemand allows rides to be tagged and tracked by repair order, making it easy to generate accurate reports for warranty reimbursement and internal expense reconciliation. This helps your team recover eligible transportation costs and reduce manual paperwork.
Absolutely. Your dealership can set ride budgets, preferred ride types, and approval rules by user role. For example, service advisors can book standard rides while premium ride options can be limited to managers or VIP customers only. This keeps costs predictable while still giving your team flexibility when needed.
Very quickly. Because OnDemand is integrated directly into Connexion’s platform, service advisors can begin creating rides with minimal training. The workflow is designed to reduce clicks, eliminate double entry, and allow rides to be booked in seconds.
Many customers prefer it. Customers receive fast, flexible transportation without waiting for a shuttle route or depending on loaner availability. They can receive ride details directly to their phone, get live ETAs, and enjoy a dealership-branded experience that helps build loyalty and CSI.
