How Dealers Can Recover Costs in Service Loaner Fleet Management with Connexion Mobility

Managing a service loaner program is essential for providing a seamless customer experience, but without a strong cost recovery strategy, dealerships can lose significant revenue. From unclaimed warranty reimbursements to overlooked transportation expenses, dealerships often leave money on the table.

With Connexion Mobility, dealers gain the tools and insights needed to recover costs effectively, ensuring that every eligible expense—whether from a warranty claim, shuttle ride, ridehail service, or rental reimbursement—is properly documented and processed.

Key Areas for Cost Recovery in Service Loaner Fleet Management

1. Ensure Warranty Claims Are Properly Processed

Many OEMs provide reimbursement for service loaners used in warranty repairs. However, without proper tracking, dealerships risk missing out on these claims.

✔ Automate Warranty Tracking – Ensure all loaner vehicles used for warranty work are recorded for reimbursement.
✔ Streamline Documentation – Keep digital records to prevent lost or incomplete claims.
✔ Integrate with DMS – Connect loaner transactions with repair orders for seamless claim submissions.

2. Recover Transportation Costs Beyond Loaners

Not all customers require a loaner car—some may prefer alternative transportation options, such as shuttle services, ridehail (Uber/Lyft), or even paid rentals. These costs should be properly accounted for and claimed whenever eligible.

✔ Shuttle & Ridehail Tracking – Ensure transportation services provided to customers are billed or reimbursed.
✔ Paid Rental Reimbursement – Keep records of when rental cars were used instead of a loaner and submit claims accordingly.
✔ Usage Analysis – Identify cost-effective transportation solutions based on customer needs and dealership expenses.

3. Charge for Excessive Wear & Tear

Customers may return loaner vehicles with excessive mileage, low fuel, or damage beyond normal wear and tear. Implementing a structured cost recovery policy ensures the dealership isn’t absorbing these extra expenses.

✔ Mileage & Fuel Monitoring – Automatically track vehicle mileage and fuel levels at return to charge accordingly.
✔ Damage Reporting & Claims – Document damages with photos and integrate with insurance or customer billing.
✔ Customer Agreements & Compliance – Ensure customers acknowledge responsibility for excess charges upfront.

4. Reduce Operational Losses Through Data-Driven Insights

Dealerships often experience inefficiencies in their fleet management, such as unused vehicles, underutilized loaners, or unnecessary expenses. Connexion Mobility provides real-time insights to help dealerships optimize costs.

✔ Right-Size the Fleet – Reduce the number of idle or underused vehicles.
✔ Identify Cost Leakage – Pinpoint areas where transportation costs can be reduced.
✔ Monitor Loaner Utilization – Ensure vehicles are in circulation and generating value.